Question

Frequently asked questions
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STAY

Q What are the check-in and check-out times?（ST-11）
A

Check-in from 15:00 / Check-out by 11:00
* Please check in by 7:30 p.m. for dinner guests and by 11:00 p.m. for non-dinner guests.

Q How many months in advance can I make a reservation?（ST-6）
A

Reservations can be made up to 6 months in advance.

RESTAURANT

Q Is there a dress code for the restaurant?（RE-11）
A

We have a dress code for our restaurants for dinner.
Please refrain from wearing guest room-provided clothes, tank tops, revealing clothes, guest room-provided slippers, sandals, and hats.
There is no dress code for children.

Q Can I use the restaurant for lunch?（RE-12）
A

The restaurant is not open for lunch.

Q Is there lunch provided for consecutive nights?（RE-14）
A

Special lunch boxes are available for purchase for guests staying for consecutive nights (2 nights or more). (Advance reservation required)
You can enjoy it in your room or on the beach.

lunch box
Adult: 3,850 yen (tax and service included)
·sandwich
·soup
・Chicken sauté
・Pate de campagne
・Vegetable ratatouille
・Shrimp and octopus ceviche
・Assorted fruits

Child: 2,750 yen (tax and service included)
·sandwich
·soup
・Fried chicken, potato
・Shrimp salad
・Cake, fruit

*Menu contents are just an example. It may change depending on the purchasing situation etc.

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ROOM

Q Is there room service?（RO-17）
A

We do not provide room service.

ACCESS

Q How long does it take from Ube Airport?（AC-10）
A

Approximately 2 hours and 10 minutes by car (using toll roads).
Approximately 2 hours and 40 minutes by train (Yamaguchi Ube Airport Station – Shin-Yamaguchi Station, Shin-Yamaguchi Station – Obata Station), or approximately 35 minutes by car from the nearest Obata Station.

*Ube Airport is not eligible for free transportation.

FACILITY

Q Does the hotel have rental cars?（SI-10）（FA-18）
A

A Toyota car sharing station is located on the hotel premises.
To use this service, you need to register and be screened by yourselves. Please refer to the following URL for details.

TOYOTA SHARE
Member registration
https://mobility.toyota.jp/r- toyotashare/howto/regist/index.html (external link)

*The hotel does not provide support for car sharing services. Even if you contact us, we will not be able to respond. Please note.

SIGHTSEEING

Q Are there any cherry blossom viewing spots on Suo-Oshima?（SI-11）
A

Yes, there is. Please see the map below
Suo Oshima cherry blossom tour map

Q Does the hotel have rental cars?（SI-10）（FA-18）
A

A Toyota car sharing station is located on the hotel premises.
To use this service, you need to register and be screened by yourselves. Please refer to the following URL for details.

TOYOTA SHARE
Member registration
https://mobility.toyota.jp/r- toyotashare/howto/regist/index.html (external link)

*The hotel does not provide support for car sharing services. Even if you contact us, we will not be able to respond. Please note.

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